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If you’re not obsessed with your INJIACTIVE, you can return or exchange any new, unworn items within 14 days of receiving your delivery. After 14 days, you can exchange your item for a different size (subject to availability.) We are unable to accept any returns or exchanges after 30 days. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 14 days of arrival.
If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
Please note: If you ordered a INJIACTIVE and wish to return only one piece, you will be responsible for the full price of the piece you keep, and will be refunded the difference. Shipping fees are non-refundable. All sale items are non-refundable and are not eligible for exchange.
Refunds (if applicable):
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
GENERAL INFORMATION:
***The customer is responsible for paying for shipping costs for returning any item(s) using a trackable shipping method. All shipping costs (original and return) are non-refundable.
PLEASE NOTE:
Defect Items
Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed
Reach out to our team and we can help you with all things sizing.
Fit tip: if you are in between sizes, we recommend sizing up.
BRAS AND TOPS SIZE GUIDE
UNDIES AND BOTTOMS SIZE GUIDE
INJIACTIVE SWEATS SIZE GUIDE
Please refer to the washing method because the product damage caused by careless laundry is not exchanged or refunded, also is not compensated or responsible for it.
Check out the individual care label for the deets, as they do vary between styles.
But here are the basics:
-Cold wash with same colours.
- Air or line dry in the shade, no-no to the tumble dryer (better for environment and saves power too)
- For hand wash only garments, wash separately in cold water with a mild detergent and rinse with clean cold water.
- If the garment is machine washable, wash inside out in a garment bag on a gentle cold machine wash using mild detergent with similar colours.
- Avoid rough surfaces and heat – particularly for garments with shiny and reflective prints or delicate trims.
- Take out removable padding and unfasten any buttons before washing.
- Avoid rough surfaces and heat – particularly for Do not soak or leave wet.
- Do not use bleach, fabric softener or wash with towels.
- Spin dry to remove excess water.
- Do not tumble dry, iron or dry-clean.
- Hang inside-out in the shade to dry.
HELP DESK
SHIPPING
Normally the time of standard delivery within 2-5 business days (Mon-Fri),after INJIACTIVE has accepted and confirmed your order. Delivery may be extended during sale periods, please refer to the checkout page for an updated estimate for your region.
International shipping is $20-$45 Flat Rate to select Destination Countries.
(Customs, Taxes NOT Included)
INTERNATIONAL ORDERS - Please read and accept the Customs Policy below before you place your order (shipping time estimations do not include any time possibly spent in customs)
***If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund
***Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee
***Once an order ships and is in transit, it is not possible to cancel the order
Lost Packages
Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee
***Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to track their package and monitor its status. If delivery was made without signature in your favor, we cannot guarantee for the lost or damaged.
SHIPPING METHODS & COST
Domestic shipping(KOREA) is FREE over ₩50,000, otherwise it is ₩3,000.International shipping is $20-$45 Flat Rate to select Destination Countries.
(Customs, Taxes NOT Included)
INTERNATIONAL ORDERS - Please read and accept the Customs Policy below before you place your order (shipping time estimations do not include any time possibly spent in customs)
SHIPPING TRACKING
You can track your order with the tracking information provided in your shipment notification email.Customs Policy
Payment of any duty and import tax is the full responsibility of the international customer. You will be responsible for paying the taxes and duties upon delivery of the order. We do not cover the cost of customs, duties and taxes that are regulated and issue by your government. Unfortunately, these fees are beyond our control and it will not be calculated in checkout. We recommend contacting your local customs office for information regarding these costs***If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund
***Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee
***Once an order ships and is in transit, it is not possible to cancel the order
Lost Packages
Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee
***Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to track their package and monitor its status. If delivery was made without signature in your favor, we cannot guarantee for the lost or damaged.
EXCHANGES&RETURNS
RETURN POLICY
We have a 30-DAY from the delivery date, no-questions-asked return policyIf you’re not obsessed with your INJIACTIVE, you can return or exchange any new, unworn items within 14 days of receiving your delivery. After 14 days, you can exchange your item for a different size (subject to availability.) We are unable to accept any returns or exchanges after 30 days. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 14 days of arrival.
If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
Please note: If you ordered a INJIACTIVE and wish to return only one piece, you will be responsible for the full price of the piece you keep, and will be refunded the difference. Shipping fees are non-refundable. All sale items are non-refundable and are not eligible for exchange.
EXCHANGES & PRICE MATCHING
We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.Refunds (if applicable):
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
GENERAL INFORMATION:
***The customer is responsible for paying for shipping costs for returning any item(s) using a trackable shipping method. All shipping costs (original and return) are non-refundable.
PLEASE NOTE:
Defect Items
Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed
SIZE GUIDE
SIZE GUIDE
Our size chart serves as a general guideline for helping you find the right SET by using your measurements. Need more help?Reach out to our team and we can help you with all things sizing.
Fit tip: if you are in between sizes, we recommend sizing up.
BRAS AND TOPS SIZE GUIDE
- SIZE
- Upperbust
- International Bra Size
- GENERAL SIZE
- S(2-4)
- 81CM(32")
- 75A,B~THIGHT C
- 44~55
- M(6)
- 86CM(34")
- 80A,B~THIGHT C
- 55½-66
- L(8)
- 91CM(36")
- 85A,B~THIGHT C
- 66½-77
* TIP : The fit may vary depending on the individual body type and individual difference.
You can wear it comfortably when you exercise by adjusting it to the bottom and top of the chest, so we provide you with a regular size guide based on the size of your underwear. Please note that if you wear it in size on the abdomen and arms other than the chest, it is difficult to hold the chest well, so it is inconvenient to exercise.
For a voluminous body type larger than C cup, you must wear one size bigger to fit your chest comfortably fit.
You can wear it comfortably when you exercise by adjusting it to the bottom and top of the chest, so we provide you with a regular size guide based on the size of your underwear. Please note that if you wear it in size on the abdomen and arms other than the chest, it is difficult to hold the chest well, so it is inconvenient to exercise.
For a voluminous body type larger than C cup, you must wear one size bigger to fit your chest comfortably fit.
UNDIES AND BOTTOMS SIZE GUIDE
- SIZE
- WAIST
- HIP
- INSEAM
- S(2-4)
- 25-27
- 89CM(35")
- 74CM(29")
- M(6)
- 28-30
- 94CM(37")
- 74CM(29")
- L(8)
- 31-33
- 99CM(39")
- 74CM(29")
* TIP: The fit may vary depending on the individual body type and individual difference.We recommend you to wear it around your waist. If you hold the waist well when you wear the bottom, it will fit well so that the waist does not flow down or the crotch does not float during exercise or activity.
INJIACTIVE SWEATS SIZE GUIDE
- SIZE
- KOREA
- USA
- EU
- S
- 44-55
- 0-4
- 34-36
- M
- 55½ - 66
- 6
- 38
- L
- 66½ - 77
- 8
- 42
- ONE SIZE(FREE)
- 44~66
- 0-6
- 34-38
CARE INSTRUCTIONS
GARMENT CARE
We use functional materials made with our technology, so if you pay attention to washing and management, you can wear it for a long time like a new clothes.Please refer to the washing method because the product damage caused by careless laundry is not exchanged or refunded, also is not compensated or responsible for it.
Check out the individual care label for the deets, as they do vary between styles.
But here are the basics:
-Cold wash with same colours.
- Air or line dry in the shade, no-no to the tumble dryer (better for environment and saves power too)
- For hand wash only garments, wash separately in cold water with a mild detergent and rinse with clean cold water.
- If the garment is machine washable, wash inside out in a garment bag on a gentle cold machine wash using mild detergent with similar colours.
- Avoid rough surfaces and heat – particularly for garments with shiny and reflective prints or delicate trims.
- Take out removable padding and unfasten any buttons before washing.
- Avoid rough surfaces and heat – particularly for Do not soak or leave wet.
- Do not use bleach, fabric softener or wash with towels.
- Spin dry to remove excess water.
- Do not tumble dry, iron or dry-clean.
- Hang inside-out in the shade to dry.
